Frequently Asked Questions
Have questions? We've got answers! Find our most popular Perlop Cosmetics questions and answers below.
For relevant skin care tips, reminders and beauty secrets, don't forget to check out our Naturally Speaking blog here.
Still missing the answer you're looking for? Contact us, we love to hear from our customers!
Frequently Asked Questions About Perlop Products & Their Availability
What is Concha Nacar?
Concha Nacar is Genuine Oyster Shell (Mother-of-Pearl). To learn more about our super ingredient, click here.
Is your product available in stores?
How much does your product cost?
Although our product is competitively priced in comparison to others on the market, individual retailers and online prices may vary.
Are these products the same ones i've seen since i was a kid?
Yes. But we’ve grown—and changed our packaging a bit. Our products have been around for a long time because they work. We firmly believe that if it isn’t broke, why fix it? What we are doing is embracing our customers’ feedback and developing additional products that compliment our original line of products.
Can I get samples of your products?
Unfortunately we currently do not offer free samples. However, we recommend that you sign up for our mailing list at the bottom of the website to receive notification of new product launches. Follow us on social media to learn about giveaways and promotions.
Are you launching new products any time soon?
We are planning a line extension very soon.
Where are your creams manufactured?
We proudly manufacture our creams here in the USA.
Why are the ingredients in the brightening mask separated when i open the container?
Our Brightening Mask is made with natural ingredients that separate once they have settled in the container. Please mix the product thoroughly prior to applying it on your skin, as indicated in the instructions.
Do you conduct animal testing on your products?
Is your packaging recyclable?
Yes, our exterior packaging is recyclable.
Are your products natural?
I have sensitive skin, can I still use your skin care line?
No matter how carefully our products have been formulated, some users may experience irritation from using certain products or a combination of products. If you have sensitive skin, we suggest you use a small amount on a patch of skin to see you if have any reaction. If you experience any irritation, please discontinue use.
I don't have latino or ethnic skin, are your products right for me?
Although our products are designed with Latino skin conditions such as hyperpigmentation in mind, they are known to work for a variety of skin types. Your skin is as unique as you are. We suggest, as with any new product you try, to start out by trying a small amount on a patch of skin to see how they work and how they may benefit you.
Frequently Asked Questions About Orders & Shipping
What's your return policy?
You can find our return policy here.
Do you offer international shipping?
Perlop Cosmetics does not ship internationally.
Can I ship to a different address than my billing address?
Yes. Type in the shipping address first, then select "different billing address," when prompted at checkout.
Can I place an order from outside of the United States?
Perlop Cosmetics does not accept orders outside of the United States.
How much does shipping cost?
Once you process your order, shipping costs will be calculated based on your zip code.
Does Perlop ship to Alaska and Hawaii?
When should I expect my order to arrive?
For in-stock products, we process and ship your order within 2 to 3 business days. Orders received after 2:00PM PST, will be processed the following business day. You will receive a shipping notification with your tracking information once your order is ready to ship.
Can I update or cancel my order after I placed it?
Unfortunately, once the order is placed you cannot cancel or update your order. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. However, you can contact email@example.com once you receive your order to get a RA number to return the product if you received the wrong product, or if it was defective. Please review our return policy here.
I received my tracking number, however, I don't see any activity when I track my package.
Our automated fulfillment process generates the tracking number ahead of time. Please allow 1-2 business days for the order to be shipped and for the tracking information to be updated.
What if I didn't receive my tracking number?
Please check to make sure that the tracking notification did not go in your email spam folder. If you are unable to find it, please contact firstname.lastname@example.org you’re your order number (i.e. 63127), your first and last name, and the date you placed the order.
What do I do if my tracking states "delivered", however, I didn't receive my order?
Please email our customer service department at email@example.com. Include your full name, order number (i.e. XXXXX), and your tracking number. We will look into the matter and provide you with our findings within 3-5 business days.
What if I received damaged product?
Please email our customer service department at firstname.lastname@example.org Include your full name, order number (i.e. XXXXX), tracking information, and list of damaged product(s). To expedite your request, please attach a picture of the damaged product(s).
How can I become a reseller or distributor of your products?
Please see our sales support page.