Política de reembolso

We have a 30-day d\satisfaction guarantee.  Our return policy, means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item cannot be more than 1/2 used and the reason for return must be communicated in your request for return.  Allergic reaction, dissatisfaction with performance, or product defect will be honored for return.   Only purchases made direct from concharnacar.com will be approved for return.

To start a return, you can contact us at customerservice@perlop.com. If your return is accepted, you will be responsible for shipping back to us, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@perlop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.